Privacy

Last Updated: 7 March 2025

1. Introduction

Welcome to Sense Control. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website and engage with our products and services.

By using our website, you consent to the data practices described in this policy. If you do not agree with these terms, please refrain from using our website or services.

2. Information We Collect

We collect various types of information to provide and improve our services. This includes:

A. Personal Information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely by third-party providers)

• Company name (if applicable)

B. Account Information:

• Username and password

• Purchase history

• Preferences and settings

C. Payment Information:

• We do not store credit card information. Payment transactions are securely processed through third-party payment providers.

D. Device and Usage Information:

• IP address

• Browser type and version

• Device type (mobile, tablet, desktop)

• Pages visited on our website

• Time spent on pages

• Referring website or source

E. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze website performance, and provide targeted advertisements. You can manage your cookie preferences through browser settings.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and fulfilling orders

• Managing customer accounts

• Providing customer support and responding to inquiries

• Sending transactional emails (order confirmations, invoices, shipping updates)

• Improving our website, services, and user experience

• Conducting internal research and analytics

• Sending marketing and promotional materials (only with user consent)

• Detecting, preventing, and addressing fraud or security issues

• Complying with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with the following parties:

A. Service Providers:

• Payment processors

• Shipping and logistics partners

• IT and cloud hosting providers

• Customer service platforms

B. Legal Authorities:

• If required by law or legal process

• To protect our rights, safety, or property

C. Business Transfers:

• If Sense Control undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

5. Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us improve our website and services. We use cookies for:

• Essential website functionality

• Analyzing visitor behavior and website performance

• Personalizing content and marketing

• Enhancing security and fraud prevention

You can disable cookies in your browser settings, but doing so may impact the website’s functionality.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Secure Socket Layer (SSL) encryption

• Firewalls and intrusion detection systems

• Access controls and authentication procedures

• Regular security audits and vulnerability assessments

While we take reasonable precautions, no online data transmission is entirely secure. Users should also take precautions, such as using strong passwords and keeping login details confidential.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data under certain conditions.

• Right to Restrict Processing: Limit how we use your data.

• Right to Data Portability: Receive your data in a structured format.

• Right to Object: Opt out of certain data processing activities.

• Right to Withdraw Consent: If you have given consent for data processing, you may withdraw it at any time.

To exercise these rights, please contact us at the details provided below.

8. Third-Party Links and Services

Our website may contain links to third-party sites, such as social media platforms, payment gateways, or partner services. We are not responsible for their privacy practices, and we encourage users to review their respective privacy policies before providing personal data.

9. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer required, we securely delete or anonymize it.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately, and we will take appropriate action to remove the information.

11. International Data Transfers

If you are located outside of Australia, please note that your information may be transferred to and stored in Australia or other countries where we operate. By using our services, you consent to such data transfers in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, business operations, or user feedback. Any updates will be posted on this page with the revised effective date. We encourage users to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Phone: +61 3 5555 1234

• Email: info@sensecontrol.com.au

Thank you for trusting Sense Control with your privacy. Your security and satisfaction are our priority.